Warranty

1-Year Limited Warranty Policy

Thank you for purchasing one of our bags. We stand behind the quality of our products and are committed to ensuring your satisfaction.

 

 

Warranty Coverage

Our bags are covered by a one (1) year limited warranty from the original date of purchase.

If a manufacturing defect arises during this period, we will, at our discretion:

  • Repair the item, or

  • Replace the item, or

  • Issue a refund if repair or replacement is not possible.

This warranty applies only to defects in materials or workmanship under normal use.

 

 

Eligibility Requirements

To submit a warranty claim for an item purchased through our website, you must provide one of the following:

  • A valid order confirmation, or

  • The full name of the original purchaser

This information allows us to verify that the item was purchased directly from us and falls within the warranty period.

 

 

Exclusions

This limited warranty does not cover damage resulting from:

  • Normal wear and tear

  • Accidental damage

  • Misuse or neglect

  • Unauthorized repairs or modifications

  • Improper care or handling

The warranty applies only to manufacturing defects and does not cover cosmetic wear or damage caused by external factors.

 

 

Purchases from Third-Party Retailers

If your item was purchased from a third-party retailer, please contact the original store of purchase for warranty assistance.

We are only able to process warranty claims for products purchased directly through our website.

 

 

How to Submit a Claim

To request warranty service:

  1. Email us at info@eppersonmountaineering.com.

  2. Provide proof of purchase (as outlined above).

  3. Include a detailed description of the issue and, if possible, photographs of the defect.

Once your claim is reviewed, our support team will contact you with next steps.

 

 

We appreciate your support and are committed to providing quality products and dependable service.